Privacy Policy

1. Introduction

Tryzent Technologies Private Limited ("Tryzent", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website https://www.tryzent.com, our products and services, or when we process data on behalf of our clients as part of our project engagements.

This Privacy Policy is provided as a notice of our data practices. Where applicable law requires your consent for a specific processing activity, we will request it separately.

2. Scope

This Policy applies to:

• Visitors to our website
• Clients, vendors, and partners engaging with Tryzent for IT consulting, software development, AI products, or related services
• End users whose data we process as part of client projects

It does not apply to information collected by third-party websites linked from our site.

3. Information We Collect

We may collect the following categories of information:

a) Information You Provide Directly

• Name, email address, phone number, and company details when you contact us or request a demo
• Information shared during business discussions, proposals, or support interactions

b) Automatically Collected Information

• IP address, browser type, device information, and usage data collected through cookies or analytics tools
• Log information from our website or cloud-hosted applications for security and performance monitoring

c) Client and Project Data

For our client projects, we may process data solely on behalf of our clients. Such data may include user details, system logs, or business information provided by clients. In these cases, the client remains the data controller, and Tryzent acts only as a data processor under contractual terms.

4. How We Use Your Information

We use the information we collect for purposes including:

• Delivering and maintaining our products and services
• Communicating with clients, responding to inquiries, and providing support
• Managing contracts, billing, and service improvements
• Securing our infrastructure and preventing fraud or misuse
• Complying with legal obligations and industry standards

Where required by applicable law (such as the GDPR), we process personal data on one or more of the following legal bases: performance of a contract, our legitimate business interests, compliance with a legal obligation, or your consent.

We do not sell, rent, or trade personal data to third parties.

5. Hosting & Third-Party Services

We use trusted cloud and collaboration platforms such as Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft 365, GitHub, and Atlassian Jira to deliver our services.

Our website is hosted on Vercel and uses Vercel Analytics (privacy-friendly, cookieless analytics), Google reCAPTCHA (spam and abuse protection on our forms), Resend (transactional email delivery for form submissions), and Calendly (meeting scheduling).

These platforms provide enterprise-grade security, encryption at rest and in transit, and compliance with standards such as ISO 27001 and SOC 2.

Your information may be stored or processed by these third-party service providers under data-processing agreements that include confidentiality and security commitments.

6. Data Residency & Transfers

We operate primarily from India and may process data in the United States or other regions where our cloud providers are located.

When we handle U.S.-resident data, it is hosted in U.S. region data centers unless the client requests otherwise.

Where data is transferred internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

7. Data Retention

We retain personal and project data only as long as necessary to fulfill contractual or legal obligations, or as specified by our clients.

Data may be archived or securely deleted after expiry of the retention period.

8. Your Rights

You may have the following rights regarding your personal information:

• Access, correction, or deletion of your data
• Withdrawal of consent (where applicable)
• Restriction or objection to processing
• Request a copy of data in portable format

To exercise these rights, please contact us at contact@tryzent.com. We respond to verified requests within 30 days, or sooner where required by applicable law.

We may need to verify your identity before processing your request.

9. Cookies & Analytics

We use cookies and analytics tools to understand website usage, improve performance, and enhance user experience.

You can manage or delete cookies through your browser settings. For details of the specific cookies and technologies we use, see our Cookie Policy at https://www.tryzent.com/cookies.

10. Security

We implement appropriate technical and organizational controls to protect your information, including:

• Enforced multi-factor authentication (MFA) for all company accounts
• Role-based access control and least-privilege principles
• Encryption at rest and in transit via our hosting providers
• Regular patch management and monitoring of systems

11. Business Continuity & Incident Response

We rely on the high-availability infrastructure of our cloud providers, including Vercel, Microsoft Azure, AWS, and GCP, for continuity.

Any data breach or security incident impacting personal data will be promptly investigated and, if required, notified to affected clients or regulators without undue delay — and within 72 hours where required by laws such as the GDPR.

12. Children's Privacy

Our website and services are not intended for individuals under 18, or the minimum age required by applicable local law. We do not knowingly collect information from minors.

13. Regional Privacy Provisions

Depending on where you are located, you may have additional rights under local data protection laws:

• India: We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). You may raise concerns with our Grievance Officer (below) and, if unresolved, escalate to the Data Protection Board of India.
• European Union & United Kingdom: Where the GDPR or UK GDPR applies, you have the rights described in Section 8 and the right to lodge a complaint with your local supervisory authority.
• Australia: We handle personal information consistent with the Privacy Act 1988 and the Australian Privacy Principles. Complaints may be directed to the Office of the Australian Information Commissioner (OAIC).
• New Zealand: We handle personal information consistent with the Privacy Act 2020. Complaints may be directed to the Office of the Privacy Commissioner.
• Singapore: We handle personal data consistent with the Personal Data Protection Act (PDPA). Complaints may be directed to the Personal Data Protection Commission (PDPC).
• United States: For client engagements, we act as a service provider processing personal data solely on documented instructions under applicable US state privacy laws.

Grievance Officer (India)

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The latest version will always be available at https://www.tryzent.com/privacy with a revised "Last Updated" date.

15. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, contact: